Returns & Exchanges

At CANNI Official, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the items in their original, unopened packaging, ensuring all seals are intact to qualify for a full refund or exchange.

• 3.
  Ship the Items

  Affix the provided shipping label or use a trackable shipping service to send the package back to our designated fulfillment center.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.