Frequently Asked Questions
Your guide to shopping with CANNI Official
What is the average shipping time for my order?
Standard shipping typically takes 7-15 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
Are CANNI products cruelty-free and vegan?
Yes, we are proud to state that all CANNI products are 100% cruelty-free and vegan-friendly. We do not test on animals at any stage of our production process.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return or exchange.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout experience.
How can I ensure the best results with CANNI gel polish?
For professional results, we recommend using our dedicated base and top coats and curing under a high-quality UV/LED lamp for the duration specified on the product packaging.
Do you offer international shipping?
Yes, CANNI Official ships to most countries worldwide. Shipping fees and delivery times vary by destination and will be calculated at checkout.